what is delta airlines' bold new decision?

Delta Air Lines recently announced a major change to their business model. Starting November 1st, 2020, the company will no longer be offering first class seating on domestic flights. For customers who enjoy the luxury of first class, Delta will still be offering Delta One Suites and Delta Comfort+ Premium, but without first class, customers can expect to experience shorter lines, easier boarding, and less crowded cabins, as well as lower rates for their flights.

The move is part of an effort to simplify and modernize Delta's service offering, making it easier for customers to navigate through the booking process and receive the best product for their needs. The company hopes that this new decision will make travel simpler, faster, and more comfortable for customers, especially those who fly frequently.

Delta Air Lines has also launched a suite of innovative customer experience apps and services to offer customers more choice and convenience. These include a new mobile app, which brings customer service, ticket management, and flight check-in services to passengers before and during their flight. The app also allows passengers to buy flights directly from their phone. In addition, Delta has partnered with Apple Music and Google Music to offer in-flight music streaming during Delta flights.

The airline is also offering more options for customers looking to reduce the stress of flying. Delta has introduced a new "Fast Trend" experience, which allows passengers to quickly find what they need in the terminal and to easily move through the airport with minimal wait times.

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